I am having technical issues. What should I do?

If you are having issues with the game, please follow the next steps. 

• Make sure you restart the game 
• Check for available updates in the store you downloaded your game from 

If none of the steps mentioned above helped, feel free to contact our Customer Support and describe the issue you are experiencing  in detail:

• What exactly is going wrong - as many details about your issue as possible will make things easier for our Customer Support Agent assisting you 
• What are the steps you followed prior to reaching out and what action leads to the issue 
• When the issue occurred for the first time - if it happened after updating the game, or some changes you might have made to your device. 
• Important to attach a screenshot or video of the issue you are experiencing. 

If there is an issue that affects a large number of players our agents may not be able to send you a personal response to your email. Nonetheless, we will keep you updated with the progress we are making to solve the issue!